Traveller Testimonials
Authentic Experiences with Heart
Stories from the Heart – What Our Travellers Are Saying
At Australian Custom Tours, every journey is personal — not just for our guests, but for us too. We’re honoured to play a part in creating once-in-a-lifetime experiences across Australia’s stunning landscapes, and nothing means more than hearing how those moments have touched the people we’ve guided.
Below, you’ll find heartfelt words from real travellers who entrusted us with their dream holiday. From unforgettable outback adventures to coastal escapes, their stories reflect the care, attention, and passion we pour into every itinerary. For us, it’s not just about travel — it’s about connection, trust, and creating memories that last a lifetime.
Previous clients
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Yvonne, Sue, James and Michael
Yvonne, Sue, James and Michael
United States
We just had the most amazing trip to Australia and New Zealand with Kathy from New Zealand private tours. Everything was smooth and effortless. From our elegant bed and Breakfast hotels to our amazing guides, we saw and did some amazing and unique things. We were limited on time, but we still wanted to see everything we could fit in our 3 week vacation, Kathy managed it perfectly. In Queenstown she was our guide for the day. It was a beautiful day and she was able to arrange a helicopter ride to Earnslaw Burn at a moments notice.
We spent so much time planning our once in a lifetime vacation, it’s nice to actually meet our travel agent in person. This is why I like to use travel agents that actually live in the country we are visiting. I find locals will know the area better than anyone.
If you want a unique experience, I highly recommend Kathy! -
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Cynthia
USA
We always had a dream to go to New Zealand and Australia and thanks to Kathy it became a reality! My husband and I just spent 17 amazing day in New Zealand, 6 destinations and 10 days in Australia, 4 destinations, all perfectly orchestrated by Kathy. She set us up with private drivers and guides to take us to each. Had we tried to drive ourselves, we would have missed all the hidden gems along the way!
There were so many highlights: breathtaking scenery, wine tours, thermal springs, boiling mud pools, glow worm caves, exploring glaciers by boat and ski planes/helicopters and so much more!
We stayed in incredible accommodations and the food was delicious. Thanks to Kathy and her wonderful staff, IT WAS PERFECT! -
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Mitchell
USA
Kathy and team did an AMAZING job of not only planning an awesome trip but adjusting on the fly when we encountered extreme weather that forced cancellations. Highly highly highly recommend them for trip planning in Australia
